Cancellation Policy – The Organic Story

We strive to provide a seamless shopping experience for our customers, and part of this involves prompt processing and shipping of orders. Please be aware that once an order is placed and processed through our secure merchant processor, it incurs irreversible fees. While we understand that circumstances may arise necessitating order changes, we must adhere to the following cancellation policy:

  1. Cancellation Before Shipment:

    • If you cancel your order BEFORE it has been shipped, a 15% cancellation fee will be assessed before credit is issued.
  2. Cancellation After Shipment:

    • If you cancel your order AFTER it has been shipped, please refer to our Return Policies & Procedures. The cancellation will be treated as a Return, and all applicable fees will apply.
  3. Refusal at Delivery:

    • Orders that are REFUSED AT DELIVERY will incur all applicable fees, including restocking, cancellation, and any other applicable charges outlined above.

We appreciate your understanding of these policies, which help us maintain efficient operations and continue providing exceptional service to all our customers. Should you have any questions or concerns regarding your order, please don't hesitate to reach out to our customer support team for assistance.

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